Dustin Holmstrom is a Field CTO at Shopify, where he advises enterprise leaders on the shift using his 25+ years of technology consulting and delivery experience across retail, healthcare, manufacturing, telecommunications, financial services, digital media, logistics, and automotive.
Before Shopify, he spent two decades on the agency and systems integrator side, leading platform practices on Salesforce, SAP, Commerce tools and Adobe, governing global digital transformation programs, and helping CTOs separate platform decisions from operating-model decisions.
Today his focus is agentic commerce, product-data governance, and what changes when buyers research, compare, and transact before they ever reach a merchant website.
B2B buyer discovery has evolved fast. What used to start with a sales conversation, now often begins inside an AI agent before a buyer ever lands on your site. Research, shortlists, comparisons, and pricing expectations all surface from a query, and the share of revenue shaped there is climbing every quarter. Companies an agent can't accurately read are losing demand they never see.
This keynote uses the B2B maturity curve to show where your organization stands and what each step rewards, from manual relationships to self-serve portals to AI-assisted discovery. You'll walk away with a framework for deciding where to invest across the curve, a sharper picture of what AI-readiness actually requires, and three questions worth taking back to your team about commercial truth, accountability, and how fast you can change what an agent sees about you.
Takeaways:
Check out the incredible speaker line-up to see who will be joining Dustin.
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