Chitrang Dave

Many manufacturers and distributors have had success in accelerating their digital transformation to get eCommerce up and running. But now comes the heavy lifting of continuing to improve your technology to stay one step ahead of customers’ expectations. Don’t become complacent or satisfied with what you’ve accomplished so you can stay ahead of the competition. This session reveals the trends that matter. 

• Putting the needs of the customer at the center of all customer journey decisions 
• Analyzing key elements of the customer experience for your long-term growth  
• Strategizing to build your most effective tech stack  
• Focusing on elements of your customers’ digital journey that enhance the experience and build loyalty